Please be aware that each candle is hand made. Slight imperfections are inevitable in some cases. We are not required to replace candles that we believe are imperfections, not damaged.
We are not required to replace or refund any orders that are damage due to shipping, all orders are sent with ample protection to prevent any damages.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange. Please be sure to contact us within 7 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are not returnable.
You will be responsible for paying for your own shipping costs for returning your item.
When returning your item, please ensure it is securely packaged to avoid breakages. Havana Candle Studio will not be responsible for any returns that are broken in transit. Any items broken in transit due to customer fault will not be eligible for return or exchange.
Only regular priced items may be refunded, sale & sample items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund.
Gift cards are not refundable.